Percepta - Houston, TX
posted 5 days ago
The Temporary Lead Customer Experience Specialist at Percepta is responsible for creating and delivering exceptional customer experiences while supporting a team of Customer Experience Specialists. This role involves acting as a subject matter expert in product knowledge and customer care, handling escalated customer inquiries, and providing coaching and mentorship to team members. The position emphasizes a customer-first mentality and teamwork, ensuring that both employees and customers have a positive experience.