Temporary Manager

Tapestry - Buffalo, NY

Full-time - Entry Level

Buffalo, NY

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Temporary Lead Supervisor role at Coach is essential for driving the store's success through effective sales and operational processes. This position requires exemplary performance and the ability to adapt to various roles within the store environment, ensuring that the brand's standards are upheld while fostering a positive customer experience.

Responsibilities

• Understand organizational objectives and make decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorse, model, and develop the team to deliver Coach's Selling and Service expectations.
• Enforce sales strategies, initiatives, and growth across all categories.
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverage floor supervisor assignment responsibilities to deliver strong metrics, remaining results-driven, including through team selling and selling to multiple customers.
• Hold sales team accountable for personal sales and maximize clienteling strategy in partnership with Store Manager(s) and Assistant Store Manager(s).
• Build credibility and trust with team and customers, serving as a personal fashion advisor to deliver business results.
• Act as a brand ambassador in the local market to drive brand loyalty and business.
• Tailor approach to customer and team needs by reading cues and resolving customer issues in a solution-oriented manner.
• Develop self and individual product knowledge skills, remaining aware of current collections.
• Understand the positive sales impact staffing has on the business and recruit accordingly.
• Coach, develop, and motivate the team on a daily, weekly, and monthly basis to meet goals and utilize Company tools.
• Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business.
• Maintain interior and exterior upkeep of the building in partnership with the corporate office.
• Understand and use all retail systems and reporting tools to make informed decisions.
• Adhere to all applicable Coach retail policies and procedures.

Requirements

• 1-3 years of previous retail experience, preferably in a luxury retail service environment.
• Current knowledge of fashion trends and competition in the marketplace.
• High school diploma or equivalent; college degree preferred.
• Knowledge of cash register systems and basic computer skills, including the ability to use iPad/laptop, Mobile POS, and Internet.

Nice-to-haves

• Experience in a supervisory role within retail.
• Strong understanding of luxury retail service standards.

Benefits

• Flexible scheduling including nights, weekends, and holidays.
• Employee discounts on products.