Temporary Marketing Manager

$66,560 - $66,560/Yr

Wyndham Hotels & Resorts - Napa, CA

Full-time - Mid Level

Napa, CA

10,001+ employees

Accommodation

About the position

The Temporary In-House Marketing Manager at Travel + Leisure Co. is responsible for overseeing all in-house marketing activities at the site. This role involves direct management of the In-house Marketing Team, ensuring a high conversion rate of resort occupancy, maintaining an excellent owner experience, and coordinating with various departments including Resort, Front Line sales, and Corporate/Regional In-House Marketing Directors/Managers.

Responsibilities

• Direct management of In-house Marketing Team including interviewing, hiring, and training employees.
• Plan, assign, and direct work for the marketing team.
• Conduct performance reviews and provide motivation, rewards, and disciplinary actions when necessary.
• Maintain total site marketing conversion according to site marketing standards.
• Resolve issues related to tour statuses, bookings, and coding.
• Order and maintain departmental supplies such as collateral material and uniforms.
• Maintain copies of invitations and daily tour manifests for reference purposes.
• Run daily reports including Daily Arrival Report and Daily In-House Report.
• Prepare daily and weekly status reports for corporate deadlines.
• Compile data on each team member's performance and prepare additional reports as necessary.
• Coordinate with In-House and Front Line sales management regarding tour seats and potential tour flow.
• Ensure timely dissemination of pertinent information related to Marketing/Concierge.
• Coordinate with sales regarding new or changes in marketing programs.
• Submit employee payroll in a timely manner.
• Perform other related functions as required.

Requirements

• Timeshare experience in sales and marketing required.
• 2 years management or supervisory experience preferred or 2 years timeshare equivalent experience.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Strong customer service skills to deal with both customers and salespeople.
• Attention to detail and ability to handle simultaneous situations.
• Ability to resolve departmental problems and situations.
• Knowledge of commission payroll and understanding of payroll processes.
• Proficiency in Microsoft Office.
• Ability to work independently and interact with multiple departments.

Nice-to-haves

• Experience in hospitality or tourism industry.
• Familiarity with marketing strategies and techniques in the vacation ownership sector.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• 401k with employer match (subject to eligibility)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program
• Wish day paid time to volunteer at an approved organization.