Temporary Service Lead | Stanford Center

$49,920 - $54,080/Yr

Burberry Group - Palo Alto, CA

Full-time - Entry Level

Palo Alto, CA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Temporary Service Lead at Burberry is responsible for daily supervision of the sales team, ensuring exceptional customer experiences and driving sales goals. This role involves real-time performance coaching and fostering a high-performing, customer-oriented team environment that aligns with Burberry's brand strategies.

Responsibilities

• Supervise, assist and motivate sales associates to deliver high-value experiences on the selling floor.
• Partner with associates to improve selling skills and achieve sales goals and KPIs.
• Lead a customer-facing team, providing coaching and feedback to ensure excellent service.
• Manage customer flow to ensure no client is left unattended and set service standards.
• Drive collaboration between sales associates, specialists, stock associates, and operations team.
• Provide immediate coaching after transactions and client interactions to discuss successes and opportunities.
• Develop and retain talent through performance recognition and development plans.
• Lead by example in delivering the Burberry Experience to customers.
• Collaborate with management to take ownership of Burberry Experience training in the store.
• Set goal expectations in partnership with store management and deliver performance feedback.
• Resolve difficult customer issues and escalate to management when necessary.
• Process post-void transactions and authorize discounts in the absence of store management.
• Enhance the digital experience in-store and communicate effectively using digital resources.
• Understand business needs and communicate ideas for improvement.
• Follow and enforce company policies and procedures consistently.
• Assist with store opening and closing procedures.

Requirements

• Advanced knowledge of POS system.
• Previous experience with Apple mobile devices and digital tools.
• 1-2 years of supervisory or management experience in retail sales.

Benefits

• Commission earnings
• Discretionary bonuses
• Short and long-term incentive packages
• Company-sponsored benefit programs