Temporary Texas Works Advisor I

$25,956 - $38,952/Yr

Texas Health and Human Services - Bowie, TX

Full-time - Entry Level

Onsite - Bowie, TX

11-50 employees

Social Assistance

About the position

The Texas Works Advisor I position is a temporary role focused on assisting vulnerable citizens of Texas in accessing essential social services, including food, medical care, and cash assistance. The role involves conducting interviews, evaluating eligibility for public assistance programs, and ensuring compliance with state and federal regulations. The position is part of a dynamic team within the Texas Health and Human Services Commission, emphasizing customer service and support for community self-sufficiency.

Responsibilities

• Interview applicants and recipients in person or by phone to gather financial and personal information for eligibility determination.
• Evaluate data from various sources and enter information into a computer-based eligibility system.
• Compute and authorize benefits based on eligibility determinations.
• Process work in accordance with state and federal regulations and established procedures.
• Perform other duties as assigned.

Requirements

• One year of customer service experience with public contact, which can include retail.
• Ability to use fact-finding techniques to evaluate information provided by applicants.
• Strong reading comprehension to understand and apply detailed regulations and policies.
• Basic arithmetic skills for computing benefits.
• Effective time management skills to prioritize tasks and meet deadlines.
• Ability to establish and maintain effective work relationships with others.
• Strong verbal and written communication skills.
• Proficiency in operating computers for data entry and basic office software such as Microsoft Word, Outlook, and Excel.

Benefits

• Employer Paid Health Benefits
• Vacation Leave Accrued Annually
• Sick Leave Accrued Annually