Tenant Services Coordinator

About the position

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

• Manages assigned service contracts and projects under Assistant Property Manager supervision.
• Assists Security Staff when needed.
• Monitors Dock log regarding deliveries and coordinates information flow between security, engineering, construction manager, and tenant.
• Assist Property Manager and Project Accountant on collection efforts for tenant receivables.
• Coordinates lobby exhibits, special events, special programs, holiday events, tenant breakfasts, gifts, and promotions.
• Conducts tenant focus groups.
• Coordinates Tenant move-in/outs, facilitates completion of any punch list items, and distributes checklist to management team.
• Updates tenant warden lists.
• Assists in developing, producing, and distributing building communications.
• Follows-up on daily tenant service requests (e.g. service calls and special service requests).
• Assists in preparation of Quarterly Ownership Reports and Annual Plan.
• Manages and promotes conference center (if applicable).
• Supervises shoe shine/shoe repair activities.
• Responsible for all typing related to Tenant Services Coordinator's job, including: key transmittal letters; tenant mailing and notifications (e.g. common area building projects).
• Acts as a team member with all employees of the management staff.
• Maintains and updates vendor and other files.
• Carries out other duties as assigned by Property Manager.

Requirements

• Bachelor's degree or currently enrolled and two years completed, from an accredited institution.
• Two or more years of experience in customer service or relations.
• Good interpersonal skills.
• Maintains calm demeanor in emergency situations.
• Establishes a cooperative working atmosphere among staff.
• Exchanges ideas, information and opinions with Staff and Property Management to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
• Ability to converse with all levels of tenants.
• Ability to understand and read newspapers, periodicals, journals, manuals to remain conversational and knowledgeable of local news and events.
• Demonstrates strong attention to detail and proofreading abilities.
• Composes various correspondence, documents and reports using proper format, punctuation, grammar, diction, and style.
• Ability to operate personal computer.
• Ability to talk/answer telephone.
• Ability to visually inspect building.
• Ability to meet highest attendance requirements and punctuality requirements.
• Ability to detect emergency alarms - auditory and/or visual.
• Ability to rearrange the configuration of lobby planters by pushing boxes to various locations in lobby.
• Ability to arrange holiday decorations, set up tables/flowers/food for special events.
• Ability to make aesthetic decisions based on visual perception.
• Ability to drive and walk to various locations to purchase needed supplies and materials for special events and presentations.

Benefits

• Comprehensive training
• Competitive compensation
• Robust benefits
• Generous vacation packages