Terminal Clerk I

Estes Express Lines - Hickory, NC

Full-time

Hickory, NC

Truck Transportation

About the position

The Terminal Clerk I position is responsible for managing a high volume of telephone calls, checking in drivers, and entering delivery manifest data into the computer system. The role involves imaging and scanning documents, coordinating delivery times, and ensuring accurate distribution of bills of lading. This position requires regular attendance and the ability to perform various tasks as assigned, contributing to the overall efficiency of terminal operations.

Responsibilities

• Answer telephones with a heavy call volume and direct calls accurately.
• Check in drivers and enter delivery manifest data into the computer system.
• Conduct imaging and scanning of bills of lading and other documents.
• Identify freight bills requiring special delivery instructions.
• Distribute bills of lading and enter data into the dispatch system.
• Work with driver handhelds and contact customers to coordinate delivery times.
• Schedule appointments for freight delivery.

Requirements

• High School Diploma or General Educational Degree (GED) or equivalent experience.
• Experience in billing, collections, tracing & OS&D preferred.
• Proficient in MS Word and Excel.
• Strong customer service skills and good clerical skills.
• Excellent verbal and written communication and listening skills.
• Ability to solve problems with established instructions and processes.
• Ability to work under close detailed instruction.
• Experience in the transportation industry is a plus but not required.
• Must be able to lift approximately 20 lbs.

Nice-to-haves

• Experience in the transportation industry is a plus.