Territory Manager, Operations

Akumin • Raleigh, NC

401d

About The Position

A Territory Manager of Operations is a regional leader who ensures organizational, operational, financial, and revenue goals are met within a designated region. The Territory MO has P&L responsibility for the site locations within the designated region and is responsible for delivering year-over-year net revenue growth and profitability in a designated region. This includes: strategic planning and execution, driving operational excellence, active partnership with the sales organization to develop business opportunities within the region, and delivery of client-based operational solutions to support identified and potential customer needs. The Territory MO will also work with the Area Director of Operations and senior leadership on the identification, planning, management and coordination of various operational initiatives and tactical plans, tracking operations performance against key performance indicators (and metrics) and coaching/mentoring the Team Members within the designated region to ensure optimum performance, patient satisfaction and customer satisfaction.

Requirements

• Associate's Degree or equivalent experience is required; Bachelor's degree preferred
• Minimum of five (5) years of experience in a Healthcare Sales and/or Operations Management role required; healthcare service environment preferred
• High level of accountability for operational efficiency with a strong competency in financial reporting and analysis
• Prior Diagnostic Imaging experience is preferred, but not required
• Job requires 60% of local travel
• COVID-19 vaccination is/may be a condition of employment
• Successful completion of a pre-employment background check and drug screen is required.

Nice To Haves

• Prior Diagnostic Imaging experience is preferred.

Responsibilities

• Works in conjunction with the Area Director of Operations (DO) on the development and delivery of regional operations budget
• Monitors regional operations performance and forecasts to budget
• Reviews P&L performance for each site within the region
• Supports the Area DO in building long-term operations plans to drive operational excellence
• Leads Patient, Customer and Team Member satisfaction initiatives
• Balances regional resources to ensure effective implementation and execution of key initiatives
• Tracks and reports performance/progress to Senior Management
• Manages Team Member performance and analyzes individual and team performance against key performance indicators and metrics
• Fosters an environment of candor and collaboration to address performance deficiencies
• Provides coaching/mentoring to ensure the highest levels of individual and team performance
• Collaborates with sales leaders on strategic account management
• Identifies opportunities to build upon existing business through delivery of additional service solutions
• Supports business development efforts through partnership on strategic account planning activities
• Maintains regional regulatory compliance and monitors changes in applicable laws and regulations
• Ensures regional compliance with Region's quality and safety programs
• Responsible for full HR lifecycle: recruiting, hiring, performance management, talent development, and termination of Team Members
• Partners with LAT operations on staff actions related to performance or business needs
• Completes other special projects/duties as assigned by Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees