US Foods Holding - Key West, FL
posted 3 months ago
About the position
The primary purpose of the Territory Manager position at US Foods is to develop and manage relationships with both established and new customers by selling food and non-food items to achieve sales and profitability goals. This role is crucial in fostering customer relationships and engaging them in value-added activities. The Territory Manager will be the primary owner of customer relationships, ensuring that the needs of the customers are met while also driving sales growth. In this position, the Territory Manager will be responsible for managing deliveries according to the routing schedule provided by the transportation department. This includes troubleshooting any issues that may arise during the order process, such as delivery mis-picks, short loads, or stock-outs. Effective communication and collection of accounts receivable will also be necessary, working closely with the credit department and clients to ensure all balances due are collected based on approved credit terms. The role requires the development of new business by identifying prospective customers through market intelligence databases, business directories, and leads from existing clients. Participation in organizations, clubs, trade shows, and conferences will also be part of the responsibilities. The Territory Manager must stay informed about market conditions, product innovations, and competitors' offerings, sharing this information with customers as part of the value-added services provided. Additionally, the position involves driving to existing customers and prospects to ensure product delivery, which may require lifting and carrying items weighing up to 75 lbs.
Responsibilities
- Foster the customer relationship in a team-based selling model.
- Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks, short on loads, stock-outs).
- Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms.
- Leverage other resources to assist with top penetration opportunities and new accounts opening.
- Develop new business; identify prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
- Know the market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.
- Drive motor vehicle to existing customers, and prospects, to ensure product delivery, which may include lifting/carrying up to 75lbs.
Requirements
- 1+ year of sales experience preferred.
- Foodservice industry/culinary/restaurant management/hospitality experience preferred.
- Excellent oral and written communication skills and presentation abilities.
- Ability to build internal and external relationships and cold call to develop new business.
- Exceptional customer service and interpersonal skills.
- Competitive spirit and results-driven mentality.
- Problem-solving ability / Organization and negotiation skills.
- Team up mentality to collaborate with internal and external stakeholders.
- Proficient computer skills; Microsoft Office products - Experience using Customer relationship management tools preferred (i.e., Salesforce).
- HS Diploma or equivalent.
