Territory Manager

About the position

The Operations Manager is responsible for overseeing daily operations and supervising staff across various modalities, including x-ray, ultrasound, cardiac, and nursing. This role focuses on meeting productivity standards and ensuring the overall success of operations in the designated region. The position requires in-person presence and involves planning, directing, and coordinating activities while providing support and guidance to staff.

Responsibilities

• Plan, direct, and coordinate activities of all territory operations.
• Review and implement changes to operations to improve staff and workflow.
• Monitor staff equipment/vehicles performance and resolve issues as necessary.
• Provide consistent support, guidance, and motivation to staff through various communication methods.
• Act as a liaison between company staff and executive management.
• Support and guide staff in troubleshooting and resolving technical, patient, or professional issues.
• Orientate applicants and provide training to new employees on job requirements and policies.
• Interview and source qualified job applicants for specified regions and modalities.
• Counsel employees on unsatisfactory performance and work behavior.
• Oversee and maintain staff retention, monitoring employees at risk of leaving.
• Perform exams as necessary to maintain service levels.
• Maintain, review, and approve time-off requests and work schedules for proper coverage.
• Submit time records to HR for payroll processing in a timely manner.
• Coordinate with operation department managers for daily workflow execution.
• Conduct regular staff meetings and interactions.
• Provide training on company policies and applicable modalities to the regional team.
• Maintain documentation for staff radiation dosimetry reporting and distribution.
• Provide continual education and support to staff for high-quality service.
• Manage inventory levels for radiology staff and identify cost-saving opportunities.
• Manage salaries and wages, including overtime, within budget limits.
• Conduct client service visitations with account executives or independently.
• Address and document customer service concerns with follow-up summaries to senior management.
• Ensure compliance with new and ongoing policies and procedures for staff.

Requirements

• Ability to work in a fast-paced healthcare environment.
• Strong computer and software skills.
• High degree of initiative, creativity, and ability to meet deadlines with minimal supervision.
• Ability to work independently and prioritize tasks effectively in a cross-functional team environment.
• Strong leadership, organizational, time management, and communication skills.
• Strong analytical and problem-solving skills.
• Ability to read and interpret safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Effective managerial and leadership abilities in operations management.
• Experience in developing goals and objectives and establishing priorities.
• Proven leadership, planning, critical thinking, and problem-solving abilities.
• Good judgment and decisiveness in actions.
• Effective analytical ability and organizational skills with attention to detail.
• Hunter mentality to build, grow, and develop assigned territory.
• 3-5 years of experience in a long-term acute care setting, skilled nursing, or mobile environment preferred.

Nice-to-haves

• Current state licensures in radiography or sonography preferred.
• Current ARRT registration and/or ARDMS preferred.
• Bachelor's degree preferred.
• Graduate from an accredited program in radiography or sonography preferred.