Territory Operations Manager MOD

Schindler Group - Houston, TX

Full-time - Mid Level

Houston, TX

Specialty Trade Contractors

About the position

The Territory Operations Manager MOD is responsible for managing the modernization activities and functions of the company's product portfolio within a designated geographic area. This role focuses on achieving customer satisfaction and meeting strategic business objectives by developing and executing business plans, managing budgets, and leading a team of sales representatives and project managers. The position also involves building strong relationships with customers and industry consultants, ensuring high-quality service delivery, and overseeing operational efficiency and profitability.

Responsibilities

• Manage the modernization of all products within the company's portfolio.
• Drive acquisition and recovery efforts for units outside the portfolio.
• Develop and execute a business plan to support financial and non-financial objectives.
• Build and manage an operational budget and control expenditures.
• Manage net working capital through asset management and billing procedures.
• Develop a customer excellence plan to enhance service quality and customer loyalty.
• Maintain strong commercial relationships with key customers and industry consultants.
• Lead and mentor a team of sales representatives, field superintendents, and project managers.
• Set employee objectives and manage performance to meet financial targets.
• Engage in proactive labor relations with local business agents.
• Review labor estimates for modernization bids and advise on manpower movement.
• Lead modernization meetings and provide expert technical knowledge on projects.
• Ensure compliance with safety and quality standards in operations.
• Investigate and resolve escalated customer issues.

Requirements

• Bachelor's degree in Business, Management, or Engineering.
• 5-7 years of experience in the elevator industry or a service-oriented business.
• Experience managing a P&L for an industrial company.
• Knowledge of product application and modernization techniques.
• Ability to understand financial statements and legal contract terms.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Parental leave
• Tuition reimbursement
• Vision insurance