Territory Sales & Account Manager

Jostens - New York, NY

Full-time - Mid Level

Hybrid - New York, NY

Miscellaneous Manufacturing

About the position

The Territory Sales & Account Manager plays a crucial role in the growth of the College division by driving the acquisition of new customers, enhancing distribution penetration within existing accounts, and providing exemplary customer service and account management within a defined territory. The primary responsibility of this position is to deliver on the divisional business plan, ensuring that sales targets and customer satisfaction goals are met. This role requires a consultative selling approach, utilizing recognition and affiliation programs to assist customers in addressing key business issues such as graduation rates, student retention, alumni participation, and brand execution. In this position, the Territory Sales & Account Manager will be expected to develop new customer acquisition strategies and opportunity development plans. This includes translating the overall business plan into specific tactics tailored to individual accounts. Building strong relationships with prospects and tracking all activities in Salesforce.com CRM is essential. Additionally, the role involves expanding current customer accounts by developing a thorough understanding of their business needs and positioning Jostens as a strategic resource. Collaboration is key in this role, as the Territory Sales & Account Manager will work closely with a customer-facing team, including Sales Representatives, Regional Sales Managers, and Sales Associates, to develop and execute territory-specific promotional marketing plans and event performance strategies. The position also requires effective territory planning, performance assessment, and administrative responsibilities to ensure that Jostens executes effectively for its customers. Furthermore, the incumbent will support newly hired sales representatives in the territory by acting as a trainer and mentor, fostering a culture of growth and development within the team.

Responsibilities

• Drive acquisition of new customers and deepen distribution penetration within current customers.
• Provide exemplary customer service and account management within the defined territory.
• Sell in a consultative manner, utilizing recognition and affiliation programs to address key business issues.
• Develop new customer acquisition strategies and translate the business plan into account-specific tactics.
• Build and maintain strong professional relationships with customers and internal team members.
• Collaborate with the customer-facing team to develop and execute territory consumer promotional marketing plans.
• Conduct territory planning, performance assessment, and manage administrative responsibilities effectively.
• Support and mentor newly hired sales representatives in the territory.

Requirements

• 5-10 years of sales and/or marketing experience.
• Experience with business-to-business customer acquisition and account management.
• 4-year degree in Business Administration, Marketing, or a related field.
• Proficiency in Salesforce.com CRM tool and MS Office Suite (Word, Excel, PowerPoint).
• Ability to lift a minimum of 50 lbs, often multiple times during an event.
• Thorough understanding of the college/university market and B2B selling processes.

Nice-to-haves

• Sales/marketing experience in the University market.

Benefits

• Competitive healthcare coverage (health, dental, vision).
• Voluntary benefits including home and car insurance, pet insurance, and flexible spending accounts.
• 401K plan with immediate vesting.
• Hybrid work options.
• Accrued paid time off and company paid holidays.
• Tuition reimbursement after 6 months of service.