Territory Sales Manager (Fenestration Experience)- Pacific North West

$64,787 - $96,787/Yr

Unclassified - Seattle, WA

Full-time - Mid Level

Remote - Seattle, WA

About the position

The Territory Sales Manager for Western Window Systems is responsible for managing and growing sales within the Pacific Northwest region. This role involves maintaining relationships with existing customers, soliciting new clients, and ensuring customer satisfaction through effective communication and problem resolution. The position requires frequent travel to meet with customers and participate in industry events, emphasizing the importance of product knowledge and customer service in achieving sales goals.

Responsibilities

• Maintains and grows sales territory following the guidelines set up by the Regional Sales Manager.
• Compiles lists of prospective customers for use as sales leads from various sources.
• Travels throughout assigned territory to call on regular and prospective customers to solicit orders.
• Displays or demonstrates product, using samples or catalog, and emphasizes salable features.
• Advises customers on proper installation techniques to ensure product functionality and code compliance.
• Evaluates customer complaints and uses discretion to bring them to a final resolution.
• Participates in forecasting sales for assigned territory using Microsoft Excel and CRM.
• Quotes prices and credit terms and prepares sales contracts for orders obtained.
• Estimates date of delivery to customer based on knowledge of production and delivery schedules.
• Works with inside sales representatives to keep account activities and literature up to date.
• Participates in local Building Association meetings and trade shows to display Western products.
• Maintains effective working relationships with various departments to manage customer experience from sales to installation.
• Provides assistance to Credit/Collections and Customer Service Departments to resolve problems with assigned dealers.
• Enters new customer data and other sales data into CRM and Microsoft Excel.
• Investigates and resolves customer problems with deliveries.
• Assists Marketing in administrating promotions and sales support to customers.
• Enters dealer sales calls daily in the VOR (Voice of the Rep).

Requirements

• Bachelor's degree (B. A.) from a four-year college or university, and one to two years related experience and/or training; or equivalent combination of education and experience.
• Strong knowledge of PGT products, processes, and customer relations.
• Strong mechanical aptitude.
• Knowledge of building codes and their impact on fenestration/room enclosures.