Staples - Lincolnshire, IL

posted 2 months ago

Full-time - Entry Level
Lincolnshire, IL
Merchant Wholesalers, Nondurable Goods

About the position

As a Territory Sales Manager at Staples, Inc., you will play a crucial role in driving sales and building long-term relationships with customers in the Lincolnshire area. Your primary responsibility will be to serve as the main point of contact for existing customer accounts, ensuring their satisfaction while also focusing on increasing sales and achieving profit margins. You will engage with customers through various channels, including email and phone, and will conduct annual business reviews online to assess their needs and provide tailored solutions. In this position, you will develop trusted advisor relationships with key accounts and their affiliated offsites, effectively managing your book of business through productivity and pipeline management. Collaboration with internal business partners will be essential as you work to educate customers on the wide range of products and programs offered by Quill, helping them consolidate their business needs into a one-stop shop for office supplies. Your role will also involve delivering exceptional client service on a day-to-day basis, ensuring that current clients remain satisfied and engaged with our offerings. To succeed in this role, you will need to demonstrate strong communication and presentation skills, as well as the ability to influence and motivate others. A self-motivated attitude and the ability to thrive in a results-driven environment are essential, along with critical thinking and problem-solving skills. Strong time management and organizational abilities will also be key to managing competing tasks effectively.

Responsibilities

  • Be the primary point of contact and build long-term relationships with customers.
  • Manage existing customer accounts with an emphasis to drive increase sales and achieve profit margins.
  • Help customers through email, phone, and present annual business reviews online.
  • Develop a trusted advisor relationship with key accounts and their affiliated offsites.
  • Effectively manage your book of business through productivity and pipeline management.
  • Collaborate with internal business partners.
  • Educate our customers on our products and programs, to assist them with consolidating their business needs to be their one stop shop.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.

Requirements

  • 6 months + of relevant experience
  • High School Diploma or G.E.D.

Nice-to-haves

  • Proven account management experience
  • Bachelor's degree or equivalent work experience

Benefits

  • Competitive compensation - includes hourly rate plus commission potential
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts
  • Company Match 401(k)
  • Physical and Mental Health Wellness programs
  • Inclusive culture with associate-led Business Resource Groups
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