AutoZone
posted 4 months ago
AutoZone's Territory Sales Manager (TSM) plays a crucial role in maintaining and enhancing relationships with both current and prospective Commercial customers within a designated territory. The TSM is responsible for ensuring that all customers receive exceptional service, which is a core value at AutoZone. This position requires a proactive approach to customer engagement, where the TSM must consistently deliver WOW! Customer Service by embodying the company's pledge in every interaction. The TSM is not only focused on maintaining existing relationships but is also tasked with acquiring new business opportunities, particularly with shop owners in the area. In this role, the TSM will oversee the performance of Mobile Sales Representatives and Commercial Managers, ensuring that customer complaints are addressed promptly and effectively. The TSM will also be responsible for motivating and leading the Commercial team to meet sales targets and enhance the overall profitability of the company. This includes collaborating with Operations management to ensure a seamless customer experience from the initial sales call through to fulfillment. The TSM will develop market analyses and action plans tailored to commercial accounts, ensuring that key customer plans are maintained and revised as necessary. Additionally, the TSM will actively visit commercial accounts to ensure that they are serviced adequately and that deliveries are made as promised. Identifying new market opportunities and developing new accounts through direct contact is a critical aspect of this role. The TSM must also ensure compliance with company policies and loss prevention procedures, maintain a safe working environment, and uphold the standards of vehicle maintenance and safe driving practices. Overall, the TSM is expected to perform various related duties as required, contributing to the success of AutoZone's commercial operations.