AutoZone - Long Island City, NY
posted 4 months ago
SUMMARY: AutoZone's Territory Sales Manager (TSM) maintains strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory. A TSM exceeds customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday. The TSM is responsible for growing loyalty and trust with customers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and that Commercial Managers are responding to customer complaints. This role oversees the customer service, sales, and general workings of the stores within their territory. The TSM motivates and leads the Commercial team to achieve sales targets and increase the profitability of the company. They partner with Operations management to ensure a solid customer experience from sales call to fulfillment. Additionally, the TSM develops market analysis and action plans for commercial accounts, maintains and revises key customer plans, and motivates Commercial AutoZoners to provide WOW! Customer Service. They visit commercial accounts to ensure service and deliveries are made as promised, identify new opportunities within the market, and develop new accounts through face-to-face and telephone contact with potential customers. The TSM ensures compliance with company policies and loss prevention procedures, maintains a safe working environment, and properly maintains vehicle(s) while following safe driving rules and procedures. They also provide feedback regarding AutoZoner performance and address commercial customer concerns with the goal of turning complaints into compliments. The TSM performs other related duties as required.