About the position
Pearson VUE is hiring for a regular full-time Test Center Manager to join our team in Worcester, MA. This position offers a great environment to start or grow your career in the field of computer-based testing. The Test Center Manager will be responsible for overseeing a small team of Test Administrators and ensuring the smooth operation of the testing center.
Responsibilities
- Perform on-time site opening and closing procedures.
- Understand all testing procedures.
- Check in examinees, verify identification, and explain the exam process.
- Monitor examinees while testing.
- Maintain a secure testing environment.
- Communicate with internal technical support to investigate and fix technical issues.
- Strictly adhere to company policies using careful judgment.
- Maintain a professional and clean testing center with light housekeeping duties.
- Arrive on time for all scheduled shifts.
- Address operational problems when not at the test center.
- Manage staffing, hiring, retention, conflict resolution, and scheduling.
- Train, develop, and coach staff.
- Act as the first contact for facility issues.
- Multi-task effectively.
Requirements
- Minimum of 1 year customer service experience preferred.
- One year supervision experience in customer service preferred.
- High school diploma or equivalent is required.
- Bachelor's degree or equivalent business experience preferred.
- Team leading and training skills, and exposure to a testing environment are strongly preferred.
- Strong communication and customer service skills.
- Flexibility in work hours and days.
- Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
- Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
- Ability to operate a computer, fax, and telephone.
- Ability to work in a quiet, focused environment and hear spoken words in soft voices.
Nice-to-haves
- Experience in a testing environment.
Benefits
- Medical, Dental, Vision, Life, Short-Term, Disability and Voluntary Long-Term Disability benefits.
- Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
- 401(k) Retirement Plan with employer match.
- Employee Stock Purchase Plan (bi-annual enrollment).
- Tuition Reimbursement.
- Company-paid life insurance and business travel insurance benefits.
