Samaritan-Daytop Village

posted 2 months ago

Full-time

About the position

The Operations Coordinator I plays a crucial role in ensuring the safe and efficient operations of a shelter site within a nationally recognized Health and Human Services Agency. This position is responsible for managing and monitoring various administrative functions, fiscal responsibilities, food services, physical plant safety and security, and transportation systems. The Operations Coordinator I supports a positive environment of care for individuals served by the agency, ensuring that the shelter is clean, hazard-free, and conducive to the effective delivery of quality services. This role also involves supervising the program operation team and providing support to the social service director and staff, all in alignment with the mission and goals of Samaritan Daytop Village. In this position, the Operations Coordinator I will ensure adherence to Federal, State, and NYC Department of Homeless Services regulatory guidelines that govern physical plant and fire/safety management. The coordinator will manage and monitor the program environment to ensure compliance with safety and security policies while fostering positive interpersonal and professional relationships. Daily operations will include overseeing vehicle and transportation systems, client metro-card distribution, conducting fire drills, monitoring children's school attendance, and managing all activities at the building's front desk. The coordinator will also maintain compliance with the Health, Safety, and Risk Management Manual and supervise onsite security guards and visiting service providers. Additionally, the Operations Coordinator I will ensure that all shelter units meet the standards set by the Department of Homeless Services (DHS) and the Office of Temporary and Disability Assistance (OTDA) upon client admission and throughout their stay. This includes managing and updating critical files, maintaining program census, monitoring client attendance, and ensuring accurate record-keeping in the DHS Cares system. The coordinator will also be responsible for reviewing and approving staff time cards and vacation requests, ensuring adequate staff coverage at the assigned facility, and assisting the budget department with monthly reconciliations.

Responsibilities

  • Ensures program adherence to Federal, State, and NYC Department of Homeless Service regulatory guidelines governing physical plant and fire/safety management.
  • Manages and monitors program environment to ensure that regulatory guidelines and agency safety/security policies are followed and interpersonal and professional relationships remain positive.
  • Manages and monitors daily operations, vehicle/transportation systems and client metro-card distribution, fire drills, children's school attendance and all building front desk activities.
  • Maintains compliance with Health, Safety, and Risk Management Manual.
  • Supervises onsite security guards, and visiting service providers for clients and agencies.
  • Ensures all shelter units meet DHS and OTDA standards upon the client's admission and shelter stay.
  • Manages and updates critical files as needed.
  • Maintains program census and the status of all shelter units by monitoring client attendance, pass control, and the sign In and Out sheets and nightly roster.
  • Ensures each family signs the nightly roster and their attendance is recorded in DHS Cares daily.
  • Assists budget department with monthly reconciliation with Cares.
  • Reviews and approves staff time cards and vacation requests by agency's deadlines.
  • Maintains adequate staff coverage at the assigned facility.

Requirements

  • High School diploma or Equivalent.
  • At least three (3) years of related management experience supervising staff in shelter/transitional or permanent supportive housing.
  • Experience working with the NYC Department of Homeless Services (DHS) or other similar city-operated organizations.
  • FDNY F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems.
  • Ability to implement and monitor policy and procedure in accordance with agency guidelines.
  • Knowledge of NYC Department of Homeless Services regulations of physical plant management, food services management, and fire safety management.
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