The Administrative Support - Helpdesk Specialist

$37,592 - $37,592/Yr

Gaston College - Dallas, NC

Full-time - Entry Level

Dallas, NC

Educational Services

About the position

The Administrative Support - Helpdesk Specialist is a vital role within the Technology Services Department, responsible for ensuring smooth operations by providing comprehensive support to students, faculty, and staff. This position involves a variety of administrative tasks, including front desk management, event coordination, financial administration, and helpdesk support, all while reporting directly to the Chief Information Officer (CIO).

Responsibilities

• Serve as the primary point of contact for Technology Services, greeting and assisting visitors with professionalism and courtesy.
• Offer administrative support to Technology Services as required.
• Deliver exceptional customer service to students, faculty, staff, and guests, ensuring their needs are met promptly.
• Manage incoming communications, including phone calls, emails, and mail, prioritizing and directing inquiries to the appropriate individuals or departments.
• Track and follow up on issues to ensure timely resolution.
• Manage and prepare documents that may require background research and data compilation.
• Ensure that assignments and projects are completed on time with appropriate follow-up.
• Conduct regular inventory audits and manage the ordering of office and supplies.
• Maintain and organize files and documents systematically to support efficient access and use.
• Assist the CIO and Chief Information Security Officer (CISO) with special projects, meeting coordination, minute-taking, and event planning.
• Support financial compliance by assisting with check deposits and managing logs for audit purposes.
• Coordinate logistics for campus events requiring technology needs.
• Handle room reservations both on and off-campus to facilitate meetings and events.
• Coordinate technology support to ensure seamless event execution.
• Maintain and update the staff out of office calendar.
• Oversee planning for campus visits, including search processes and interview arrangements.
• Serve on various College committees as required.
• Other duties as assigned.

Requirements

• Associate degree from a nationally accredited institution and two years of related work experience required or equivalent combination of training and experience.
• Strong written and verbal communication skills with the ability to communicate detailed and technical program information to various audiences.
• Demonstrated experience with Microsoft Office Suite (Excel, Word), or similar office products software.
• Demonstrated strong customer service experience with the ability to provide problem resolutions.
• Ability to interact, present, and provide guidance to a variety of visitors, staff, and students.
• Demonstrated advanced administrative skills with a high level of professionalism and ability to exercise judgment in a variety of situations.
• Ability to translate complex technical issues into simple terms.
• Willingness to learn multiple roles and be flexible with work assignments on a daily basis.
• Previous experience with computerized information systems required.
• Previous experience supporting multiple units.

Benefits

• State Health Plan
• Dental Insurance
• Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employee Assistance Program
• Additional Supplemental Insurances
• NC State Retirement Plan
• Supplemental Retirement Plans
• Disability Benefits, Long- and Short-Term
• Longevity Pay
• State Employees' Credit Union Eligibility
• Leave (Vacation, Sick, FMLA, Civil and Military, Child/Student Involvement, Education, and Voluntary Shared)
• Paid Holidays
• Educational Advancement Compensation
• Tuition Assistance
• Employee Discount Program