The District - Guest Experience Manager (Full-time)

Full-time - Mid Level

South Jordan, UT

About the position

The Guest Experience Manager at Megaplex Theatres is responsible for overseeing daily operations, ensuring outstanding guest service, and fostering a positive team environment. This role requires a passionate leader who embodies the company's values of stewardship, hard work, service, and integrity, while also managing operational efficiency and guest satisfaction.

Responsibilities

• Manage daily operations of the theatre
• Teach and provide an example of outstanding guest service
• Resolve guest complaints in a thoughtful, friendly manner
• Promote cooperative effort, positive spirit, and good morale amongst the team
• Plan and forecast labor and product for maximum efficiency
• Perform daily cash and coupon audits to ensure vault accuracy
• Cash out tills, build nightly deposit, perform pick-ups and drops from in use tills during hours of operation, and ensure vault security
• Lead the team in the cleaning of auditoriums, lobby, food court, and hallways in a timely manner
• Run daily inspections and periodic audits to check safety of equipment, and to ensure that food is accurately stored, maintained and served
• Continuously seek out methods to improve theatre operations

Requirements

• World-class guest service and outstanding time management skills
• Superb interpersonal skills to train, motivate, and empower team members
• Solid understanding of computerized ticketing and POS systems
• Ability to troubleshoot and solve problems related to digital cinema
• Food Safety Protection Manager Certification may be required if selected for this role

Nice-to-haves

• Experience in a fast-paced environment
• Ability to work late hours and weekends
• Previous management experience

Benefits

• Opportunities for advancement
• Scholarship opportunities
• Free movie tickets for every film
• Discounts on concessions
• Fun work environment