Kopplin Kuebler & Wallace
posted 28 days ago
The Vice President of Club Operations (VPCO) for The Hills Golf Club will be responsible for overseeing the successful opening of Phase 1 and future phases to ensure operational excellence, further driving strategic growth within the Club. Reporting directly to the Project President with a dotted line to the Regional Vice President of Club Operations, this position will play a pivotal role in ensuring exceptional member experiences, optimizing operational efficiency, and making significant contributions to the overall success of the organization. The VPCO will play a critically important role in developing, maintaining, and enhancing the personality, culture, and vibe of The Hills, its membership, and its employees. This individual will be a visible, warm, and welcoming personality who will be personally involved in the front of the house; both in terms of setting the tone and the training of employees and being personally present at events, both big and small, recognizing that the Discovery Land Company approach is one of consistent innovation, relationship development, and ‘over the top' events and services. The VPCO must understand and enhance the intangibles that make The Hills a unique environment in the world of residence and golf experiences. Additionally, the VPCO will work with the DLC team to market the vision of The Hills to the appropriate clientele, working to build the membership and community. The VPCO will have the following department heads reporting to them, including, but not limited to, the General Manager of the Dune Deck Beach Club, General Manager of The Hills, Golf Course Superintendent, Clubhouse Manager, Executive Chef, and Facilities Manager. The VPCO will work collaboratively with the Director of Golf to ensure hospitality standards are consistent throughout golf and operations. Throughout the pre-opening phases, the VPCO will work closely with the head of the program and project management function to lead the team of The Hills in the effective and efficient execution of all pre-opening activities, leading to on-brand, on-schedule, on-budget, and on-members and staff openings of the subsequent/sequential pre-opening phases. The VPCO will monitor the progress and performance of the project against the baselines and key performance indicators. Subsequently, the VPCO will work closely with the Project President and Regional Vice President of Club Operations to develop the appropriate reports and financial information it needs to monitor operations, understand its financial position, and plan for future needs. The VPCO will review adherence to operational goals and be available for managerial counsel on all matters. The VPCO will work closely with the Senior Vice President of Operations to ensure that the primary goal is a high level of membership satisfaction and engagement.