About the position
As a Supervisor at The North Face, you will play a crucial role in directing, developing, and motivating a team of brand associates. Your primary focus will be to ensure a consistent, best-in-class customer experience that aligns with our brand purpose and values. You will work closely with the Store Manager and Assistant Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards. This position offers an opportunity for personal and professional growth through the brand's quarterly DOR rotations and Module-Based Leadership Training Program. The North Face, a VF Company, is committed to leading the world forward through exploration. Founded in 1966 in Berkeley, CA, we have a rich legacy of enabling exploration and creating iconic, technically advanced products. We believe that exploration is a mindset that infuses everything we do, and as part of our community of explorers, you will help provide the best gear for athletes and modern-day explorers. You will also have the opportunity to explore the world around you and make meaningful connections. In this role, you will coach and develop staff to exceed individual and store productivity goals, engage customers in conversations about The North Face products and local community events, and supervise floor coverage and activities, including store opening and closing. You will partner with the Store Manager to provide training and ongoing development of store staff in customer engagement and all company programs, policies, and procedures. Additionally, you will support the Store Manager in achieving financial and operational objectives, including expense control, loss prevention, store audits, and weekly reporting. Your responsibilities will also include ensuring compliance with policies and procedures, maintaining visual merchandising standards, and promoting an inclusive environment that encourages participation and creativity.
Responsibilities
- Direct, develop, and motivate a team of brand associates.
- Ensure a consistent best-in-class customer experience.
- Partner with the Store Manager and Assistant Store Manager to maximize profitability.
- Coach and develop staff to exceed individual and store productivity goals.
- Engage customers in conversation around The North Face products and local community events.
- Supervise floor coverage and activities, including opening and closing the store as scheduled.
- Provide training and ongoing development of store staff in customer engagement and company programs.
- Support the Store Manager in achieving financial and operational objectives.
- Partner with the Store Manager on the implementation of visual merchandising directives.
- Ensure compliance with policies and procedures, standards, and practices.
Requirements
- 1+ years of store management experience in a fast-paced retail environment.
- Proven ability to meet and exceed sales results.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- Excellent communication skills, both verbal and written.
- Ability to prioritize tasks in a fast-paced store environment.
- Proven ability to meet business goals by driving results through the store team.
- Willingness and desire to learn and share knowledge of products and local community.
- Ability to provide a highly engaging customer experience through individual service and relationship building.
- Excellent decision-making ability in a fast-paced environment.
- Detail-oriented with proficient computer skills.
Nice-to-haves
- Experience in a specialty retail environment or outdoor apparel industry.
- Experience with outdoor equipment sales.
Benefits
- Leadership training provided.
- Incentive potential including annual incentive plan, sales incentive, or commission potential.
