About the position
As a Sales Associate at The North Face, you will embody the brand's commitment to providing an exceptional customer experience in our retail store. Your primary responsibility will be to engage with a diverse clientele, utilizing your knowledge of our products, brand, and community to ensure that each customer leaves with a memorable and positive experience. You will be part of a dynamic team that prioritizes customer engagement while also contributing to the daily visual and operational upkeep of the store. The North Face has a rich history rooted in a passion for the outdoors and a mission to inspire exploration for everyone, from backyard adventurers to those scaling the Himalayas. As we celebrate over 50 years of innovation and commitment to the environment, we strive to empower individuals to explore the great outdoors while protecting the natural spaces we cherish. Our pledge includes enhancing our environmental performance, supporting community engagement, and fostering a culture of inclusivity and exploration. In this role, you will be expected to provide personalized customer service, assist in visual merchandising, and maintain store operations. Your ability to connect with customers and share your knowledge will be crucial in achieving sales goals and enhancing the overall shopping experience. You will also be responsible for executing loss prevention initiatives and ensuring the store remains visually appealing and operationally efficient.
Responsibilities
- Provide a high level of personalized customer engagement.
- Serve as a one-stop resource for customers, providing relevant product, community, and activity-based knowledge and recommendations.
- Demonstrate a willingness to learn and share relevant activity, community, and product knowledge to create a memorable experience for customers.
- Achieve sales and productivity goals by utilizing all available resources to meet customer needs.
- Assist in the execution and maintenance of visual directives and standards, including merchandise presentation and product replenishment.
- Assume cashier duties as needed.
- Assist in the execution of all Loss Prevention initiatives.
- Assist in the overall visual and operational maintenance of the store.
Requirements
- Ability to genuinely and comfortably engage with a diverse group of customers.
- Customer service experience.
- Ability to collaborate, work as a team, and be adaptable in the workplace.
- Ability to work a flexible schedule to meet the needs of the business, including weekends, evenings, and holidays.
- Excellent written and verbal communication skills.
- Knowledge, experience, and/or willingness to learn about the products, activities, and community relevant to the store's customer base.
- Attention to detail.
- Proficient computer skills including word processing, spreadsheets, and software programs.
Nice-to-haves
- High School Diploma or GED.
Benefits
- Comprehensive benefits that encourage mental, physical, and financial well-being for all VF associates.
- Participation in some benefits offered by the company, details provided upon hire.
