The UPS Store Retail Store Manager - Austin, TX.

UPS - West Lake Hills, TX

Full-time - Mid Level

West Lake Hills, TX

Couriers and Messengers

About the position

The Retail Store Manager at The UPS Store is a key leadership role responsible for the day-to-day operations and overall success of the retail location. This position focuses on ensuring efficiency, profitability, and the achievement of sales and financial goals while fostering a culture of self-development and team growth. The manager will spend a significant amount of time in front-end operations, leading the team to deliver exceptional customer service and meet store objectives.

Responsibilities

• Manages and oversees store operations, ensuring efficient functioning and maximum profitability.
• Implements human resource duties in coordination with the HR team, including recruiting, hiring, training, and managing schedules.
• Reviews daily employee timesheets and submits them for payroll processing.
• Administrates accounting functions, manages the budget, and generates payroll while adhering to payroll policy.
• Controls inventory to ensure sufficient stock and manages daily and weekly counts.
• Enforces exceptional customer service and establishes security and safety measures.
• Manages loss prevention through security requirements and monitoring strategies.
• Oversees store maintenance, including cleanliness, safety, and organization.
• Performs other duties as assigned.

Requirements

• High school diploma or GED.
• Previous store management experience required, including personnel and financial management experience.
• Strong computer skills, including Microsoft Office and Adobe Suite.
• Outstanding phone skills.
• Bona fide management/leadership skills.
• Willing to accept full accountability for store operations.

Nice-to-haves

• The UPS Store ‘Certified Operator' training preferred - will be a requirement upon hire.
• Advanced education degree, coursework, or tech school.
• P&L experience.

Benefits

• Permanent employment status with UPS.
• Commitment to a workplace free of discrimination, harassment, and retaliation.