Fleet Response - Hudson, OH
posted 20 days ago
Full-time - Mid Level
Remote - Hudson, OH
About the position
The Claims Specialist at Fleet Response plays a crucial role in managing third-party claims, ensuring effective communication with clients, repair facilities, and internal teams. This position is designed for individuals who thrive in a fast-paced environment and are committed to providing exceptional service while maintaining high standards of professionalism and integrity. The role offers opportunities for career advancement and the flexibility to work from home after a probationary period.
Responsibilities
- Assist with managing 3rd party claims, including repair and rental management.
- Communicate with clients and repair facilities regarding claims.
- Process shop invoices for payment or payments to customers.
- Set up rental reservations and follow up on existing rentals.
- Enter documentation into the claims management system, including claim notes and estimates.
- Coordinate and balance workload within the claims team.
- Answer claim calls and questions from clients and staff.
- Secure documentation on repairs and manage the repair process.
Requirements
- Associate degree or equivalent from a two-year college or technical school.
- 2-4 years of related experience in automotive, fleet management, or claims management.
- Ability to read and interpret business documents and regulations.
- Proficient in Microsoft Office and Windows.
- Strong communication skills, both written and verbal.
- Ability to solve practical problems and interpret instructions.
Nice-to-haves
- Prior experience in vehicle re-marketing.
- Experience in claims management or fleet management.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Work from home
- Vision insurance
- 401(k) matching
