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Third Party Coordinator / Case Manager
Gen 5 Fertility Center - San Diego, CA
posted 2 months ago
About the position
The Third Party Coordinator / Case Manager at Gen 5 Fertility Center is responsible for guiding patients through the surrogacy and egg donation processes while providing compassionate customer care. This role combines sales and marketing with patient advocacy, ensuring a seamless experience for patients and surrogates alike. The ideal candidate will work closely with a team of experienced patient care specialists to deliver exceptional service and support throughout the fertility journey.
Responsibilities
- Review with patients the surrogacy/egg donation process and address questions/concerns.
- Advocate the company's third party services with other clinics.
- Outline holiday and periodical events for surrogates and coordinate event logistics and services.
- Guide patients through the surrogacy/egg donor journey, including compiling past medical records, the medical screening process, and the legal contract process.
- Attend all necessary appointments with surrogates/egg donors such as medical screenings, embryo transfers, and other related procedures.
- Collaborate with the clinical counterpart/the IVF Coordination team on all aspects of patient treatment coordination, including patient communications, review of process/options, scheduling, documentation, and patient education.
- Follow through with surrogates/egg donors and clinics to ensure proper and effective communication for a successful cycle.
- Follow internal workflow and SOP to maintain internal records and databases.
- Help with recruitment initiatives for new surrogates/egg donors within the company.
Requirements
- Surrogacy/egg donors related personal or professional experience is a must.
- Have administrative and office experience.
- Have a sales/marketing background.
- Experience with EMR cloud-based systems.
- Awareness and compliance with HIPAA Rules and Requirements.
- Proficient with Microsoft Office Suite (Outlook, Word, Excel).
- Ability to multitask and stay well organized.
- Strong communication skills.
- Friendly, outgoing, and respectful.
Nice-to-haves
- Spanish fluently (Preferred)
- Associate degree (Preferred)
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Flexible spending account
- Paid time off
- Employee assistance program
- Life insurance
