Third-Party Logistics & Distribution Manager

Roku

Full-time - Mid Level

Computer and Electronic Product Manufacturing

About the position

The Third-Party Logistics & Distribution Manager at Roku is responsible for overseeing the administration and performance of the company's third-party logistics (3PL) providers. This role involves executing strategies for warehousing and distribution, ensuring on-time fulfillment of orders, optimizing inventories, and coordinating shipment delivery to meet business needs. The manager will also lead contract negotiations, assess supplier performance, and drive continuous improvement in logistics operations.

Responsibilities

• Designing best in class solutions in terms of capacity, efficiency and cost for warehouse and distribution networks
• Overseeing performance of all Roku's 3PLs, and domestic freight suppliers
• Making sure e-commerce orders are shipped and delivered within committed service agreements
• Controlling and optimizing inventories and warehouse utilization
• Assessing, controlling, and monitoring ground and parcel carriers
• Developing and implementing KPI objectives and related metrics to drive continuous improvement through forward logistics and last mile delivery
• Leading contract negotiations with 3PL and transportation suppliers, optimizing price and service levels
• Partnering with Finance and Accounting to ensure financial reporting is accurate and timely
• Assessing and promoting supplier performance and development through regular and timely feedback, ensuring closure of agreed upon improvement plans including QBR reviews
• Designing and taking charge of yearly financial warehouse and distribution forecast
• Mitigating all risks, financial, OTD by planning resources and capacity accordingly
• Assessing current 3PLs and domestic transportation providers, in terms of capacity, service level, cost structure, and financial health, plus potential risks
• Driving execution of network expansion and optimization projects
• Writing customer routing guidelines so that the 3PL can deliver and execute properly according to customer's requests
• Dispositioning excess and obsolete (E&O) and optimizing waste management

Requirements

• 10 years' minimum experience managing 3PLs and ground transportation suppliers
• Bachelor's degree in supply chain, Logistics, Industrial Engineering or Administration
• Knowledge of Warehouse Management Systems (WMS)
• Oracle NetSuite and MSFT Office Suite proficiency
• Proven ability to work successfully in a fast-paced, dynamic environment
• Strong analytical skills, ability to leverage qualitative and quantitative data to resolve concerns and enhance decision making
• The ability to interpret contractual terms and conditions; experience writing contracts a plus
• A strong sense of integrity and dedication to ethical business practices

Nice-to-haves

• Lean Warehouse and Kaizen knowledge is highly desirable

Benefits

• Global access to mental health and financial wellness support and resources
• Healthcare (medical, dental, and vision)
• Life, accident, disability insurance
• Commuter benefits
• Retirement options (401(k)/pension)
• Time off for vacation and personal reasons