Third Party Logistics Operations Specialist

Bunzl Distribution - Morton Grove, IL

Full-time - Mid Level

Remote - Morton Grove, IL

1,001-5,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

At Bunzl, we prioritize our people, and we are proud to be recognized as one of Forbes 2021 America's Best Mid-Sized Employers. As a global company, we offer job stability and career growth opportunities. This position is a hybrid work opportunity, allowing a mix of office and remote work, with a company-provided laptop to facilitate your tasks. We provide a comprehensive range of benefits, including paid time off, medical, dental, vision insurance, a 401(k) plan, educational assistance, and more, to support our employees and their families. The 3PL Operations Specialist will play a crucial role in supporting and executing standard operating procedures between Bunzl Retail Services (BRS) and the Third Party Logistics (3PL) Distribution Centers. This role will also involve supporting BRS internal department processes. The specialist will provide operational support to BRS associates, 3PL contacts, customers, and other outside vendors. It is essential to follow internal procedures to ensure that distribution centers adhere to timely and accurate purchase order receipts, outbound order fulfillment, inventory adjustment requests, and billing and accounting for services rendered. Additionally, the specialist will assist the Operations and Logistics Manager with various tasks and projects as needed.

Responsibilities

• Maintain and document internal and external standard operating procedures.
• Assist in the development of new processes (internal/external).
• Ensure 3PL service adherence to customer requirements.
• Field daily inquiries from warehouses and transportation partners.
• Coordinate customer special project requests with appropriate parties.
• Reconcile 3PL monthly invoices and allocate expenses as needed.
• Assist with 3PL budget and expense tracking.
• Ensure timely invoicing by reconciling open orders with appropriate partners.
• Participate in weekly/monthly conference calls with Operations and Logistics teams.
• Assist with analysis of operating footprint as needed.
• Ensure all personnel have resources and systems in place to execute responsibilities properly.
• Reconcile purchase order receipts and order shipping issues.
• Assist 3PLs with periodic cycle counts and annual physical inventories.
• Provide occasional after-hours support as needed.
• Assist with other duties and responsibilities on an as-needed basis.

Requirements

• 2 to 3+ years of domestic and international logistics experience and/or customer service support experience is a plus.
• Ability to interact and communicate clearly and professionally with coworkers, vendors, and customers.
• High level of organization, accuracy, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
• Work well under pressure and daily deadlines with strong problem-solving skills.
• Highly motivated and willing to work a flexible schedule to accommodate business needs.
• High level of ownership, accountability, and initiative.
• Computer proficiency and comfortable learning new computer applications.
• Knowledge of MS Office and PowerPoint programs preferred.

Nice-to-haves

• Experience with logistics/operations team support for ad hoc customer requests related to volume and financial activity analysis.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance