TIBCO Solutions Architect

Entergy - Little Rock, AR

Full-time - Mid Level

Little Rock, AR

Utilities

About the position

The TIBCO Solutions Architect role at Entergy Services, LLC focuses on Middleware Application Management, providing operational support, enhancements, maintenance, and break/fix for Entergy's TIBCO applications. This position ensures that TIBCO environments meet service level agreements while driving continuous process improvements. The architect will collaborate with support teams, external vendors, and project teams to manage application issues and act as a liaison between end users and IT support.

Responsibilities

• Support Service Delivery Manager in providing customer-centric IT services.
• Work with support teams and external vendors to ensure stable operations of assigned TIBCO applications.
• Conduct root cause analysis of problems and facilitate resolution or work-around development.
• Coordinate level 2 (break-fix) support for TIBCO applications via support teams and external vendors.
• Oversee TIBCO Operations support and vendor support for new releases, upgrades, patches, or enhancements.
• Ensure compliance with project deployment methodologies and internal standards.
• Monitor application availability against stated SLAs and performance expectations.
• Manage and report on application issues, resolutions, and performance to IT leadership.
• Execute Release & Deployment Management processes for TIBCO applications.
• Plan and execute Service Introduction and knowledge transfer from project teams to Operations team.

Requirements

• Bachelor's degree in a related field and 5+ years of experience managing and supporting production applications, or 7+ years of experience in lieu of a degree.
• Knowledge and experience with TIBCO suite of products (BusinessWorks, Enterprise Message Service, APIX, Mashery, Managed File Transfer, BusinessWorks Container Edition, BusinessEvent, ActiveSpaces).
• Experience managing application support and maintenance functions in an organization or outsourced environment.
• Ability to leverage and mentor others through technical team leadership.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Customer-centric approach and strong data analytical ability.

Nice-to-haves

• TIBCO Technology certifications are a plus.

Benefits

• Relocation assistance available.
• Flexible work environment with hybrid options.