Ticket Agent -Seasonal

Xanterra • Williams, AZ

288d • $17

About The Position

Join our Transportation team at the Grand Canyon Railway and Hotel! Located in Williams, Arizona, the historic Grand Canyon Railway and Hotel is the place to get your career on the right track! Open year-round, the Grand Canyon Railway operates scenic train rides, a full-service restaurant, pub, retail shops, and 3-diamond hotel. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests. This is long term Seasonal position at the Grand Canyon Railway in Williams, Arizona with a season of 11/03/2023 to 12/31/2023. Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but not limited to: ensuring accurate batching of train tickets, confirming reservations, answering phones, issuing and explaining train tickets to passengers.

Requirements

• Must be at least 16 years of age.
• 1 year of customer service experience.
• 1 year of cashier experience.
• 1 Year computer experience.
• Bi-lingual (English/other) language skills are a plus.
• Two years of customer service experience in the hospitality industry, is a plus.
• Experience with hotel-based reservation systems, is a plus.

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Daily batching: printing tickets, verifying special requests, processing collection required reservations.
• Ability to learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park.
• Greets walk-up guests and make new reservations.
• Professionally communicate with all guests about the daily operation and schedule of the train.
• Answering phones and professionally taking phone reservations.
• Provide information and offer additional services to guests to enhance their stay.
• Follow all cash handling policies and procedures.
• Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
• Maintains organization and flexibility in carrying out daily job duties.
• Effectively handles stressful situations in a public setting and professionally resolves guest-related problems.
• Establishes and maintains effective professional working relationships with co-workers, directors, and other departments, working together in a positive work environment.
• Other duties as assigned.

Benefits

• Free gym and pool access.
• Free train tickets.
• Free entry to Bearizona.
• Exclusive retail and dining discounts at GCR and other Xanterra properties.
• The adventure of a lifetime!

What This Job Offers

• Industry: Accommodation
• Education Level: No Education Listed