Ticket Experience Ambassador

About the position

The Ticket Experience Ambassador role at Houston Astros, LLC is a part-time position focused on enhancing the ticketing experience for fans attending games at Minute Maid Park. The ambassador will provide customer service support, assist with mobile ticketing, and engage with fans to ensure a smooth entry and enjoyable experience at the stadium. This position requires a friendly demeanor, strong organizational skills, and a passion for customer service.

Responsibilities

• Assist with mobile ticketing support on smartphones and tablets on game days.
• Provide Ticket Operations assistance for day-of-game ticket purchases.
• Instruct fans on downloading the MLB Ballpark app and accessing MLB accounts.
• Answer frequently asked and unique mobile ticketing questions from fans.
• Engage with fans and serve as the first level of support for mobile ticketing and admission into the ballpark.
• Assist with standard operational gameday preparation, including ticket distribution and fan experience support.
• Provide solutions to incoming calls from fans regarding ticket purchases and mobile technology.
• Learn about the various products offered by the organization to enhance customer experience.
• Perform other duties as assigned.

Requirements

• Must possess manual dexterity and visual acuity to utilize smartphones and mobile devices effectively.
• Experience using online ticketing apps and/or other software platforms.
• Knowledgeable about the features and functions of iPhones, Androids, and related mobile devices in professional environments.
• Experience with Microsoft Office Software (Excel, Outlook, Word) and web browsers (Internet Explorer, Google Chrome, Safari).

Nice-to-haves

• Experience in customer service roles, particularly in a sports or entertainment environment.