Ticket Office Representative - Shark Reef - Mandalay Bay

MGM Resorts International • Las Vegas, NV

398d • $33,280 - $33,280

About The Position

The On-Call Ticket Office Representative at Mandalay Bay Shark Reef Aquarium plays a vital role in enhancing the guest experience by assisting with ticket purchases, resolving issues, and maintaining an organized ticket office. This position requires a commitment to exceptional customer service and the ability to work in a fast-paced environment, contributing to memorable experiences for guests.

Requirements

• Must be a minimum of 18 years of age.
• 6+ months of prior cash handling experience.
• Experience working in a resort or similar hospitality environment.
• Ability to work varied shifts, including weekends and holidays.
• Ability to multi-task and work well in a fast-paced, team-oriented environment.
• Excellent customer service and interpersonal skills.

Responsibilities

• Sell tickets, upsell, cross-sell, and process ticket orders for shows, events, exhibits, and attractions.
• Perform ticket verification prior to entry into exhibits and events.
• Provide educated answers to guest questions and furnish detailed information regarding property facilities and services.
• Resolve guest complaints within the scope of authority.
• Utilize and balance a cash drawer and ticket sales with various tender types.
• Interpret and operate numerous computer and ticketing systems with accuracy.
• Perform other job-related duties as requested.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts.
• Discounts with company partners on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off-shift.
• Health & Income Protection benefits for eligible employees.
• Professional and personal development through programs and networking opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed