Ticket Operations Representative

About the position

The Ticket Operations Representative at the New York Giants is responsible for supporting the daily functions of the Ticket Operations department. This role requires a positive attitude and involves various tasks related to ticket management, customer service, and administrative duties, ensuring a smooth operation during game days and throughout the ticketing process.

Responsibilities

• Work with other Ticket Office staff to complete both private and resale partner seat license transfers
• Review all transfer documents
• Identify proper contract template and send via AdobeSign system
• Use online filing program to update and maintain customer records
• Achieve a greater than average understanding of and usage of Ticketmaster's Archtics program
• Assist with game day ticket resolutions
• Communicate with season ticket members and other fans via phone and email
• Process payments for season ticket members
• Sell tickets at Ticket Office window in Stadium
• Assist with ticket fulfillment
• All other tasks assigned by management

Requirements

• Bachelor's degree
• Experience using Microsoft Office Suite and Outlook Email Management
• Ticketmaster Archtics experience a plus
• Excellent interpersonal skills and ability to interact and relate with all types of people
• Excellent phone skills
• Critical thinking and the ability to solve problems
• Strong work ethic, willingness to accept all assignments, quick learner
• Aptitude for and patience in explaining mobile tickets to users of all skill levels
• Ability to multi-task and work in a fast-paced environment, while maintaining attention
• Must be punctual, reliable and have transportation to and from MetLife Stadium in East Rutherford, NJ
• Must be able to work flexible hours including evenings, weekends and holidays