Tier 1 Data Center Technician (Active Secret Clearance Required)

Seneca Holdings - Lakewood, CO

Full-time - Entry Level

Lakewood, CO

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Tier 1 Data Center Technician plays a crucial role in maintaining the server environment for a Federal Government agency, ensuring the availability and reliability of critical systems. This hybrid position requires flexibility to work on-site at least 2-3 days a week and involves monitoring, troubleshooting, and collaborating with other IT professionals to resolve server-related issues.

Responsibilities

• Monitor and maintain the server environment for a Federal Government agency.
• Communicate with stakeholders to provide updates on system status and collaborate on issue resolution.
• Collaborate closely with Systems Administrators to troubleshoot server problems and document all changes, issues, and problems related to server maintenance.
• Perform server reboots, including physical servers, and utilize VMware vSphere client for virtual server reboots.
• Manually ping, test, and open problem outages for the resolution of server-related issues.
• Escalate complex issues to Enterprise Level 2 Operations Engineers for further investigation.
• Apply knowledge of standard and non-standard operating rules, procedures, and diagnostic techniques to resolve standard operating problems.
• Escort and monitor un-cleared workers on-site to maintain security protocols.
• Observe data center conditions and respond to situational issues, including setting up emergency cooling fans when necessary.
• Move data center equipment within the data center; assist with device and cable installation and removal.

Requirements

• A degree in IT or 1-3 years of experience supporting enterprise infrastructure, data centers, or similar help desk experience.
• Experience with the use of IT Service Management (ITSM) tools or ticketing systems, including ServiceNow.
• Knowledge of Microsoft 365 suite such as Outlook, SharePoint, Word, Excel.
• Ability to perform quality work within deadlines with or without direct supervision.
• Strong attention to detail.
• Professional interaction with other employees, customers, and suppliers.
• Effective teamwork skills to collaborate with colleagues on all assignments.
• Ability to work independently while recognizing the importance of communication and coordination with other employees and organizations.
• Strong willingness and ability to learn and adapt to new technologies, processes, and a constantly changing environment.

Nice-to-haves

• Knowledge of VMware vSphere is a plus.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Paid time off