Tier 1 Data Center Technician (Active Secret Clearance Required)

Seneca Holdings - Beltsville, MD

Full-time - Entry Level

Beltsville, MD

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Tier 1 Enterprise Operations Technician at Great Hill Solutions plays a crucial role in maintaining the server environment for a Federal Government agency. This position involves monitoring and ensuring the reliability of critical systems, collaborating with stakeholders, and troubleshooting server issues. The technician will work closely with Systems Administrators and is responsible for various operational tasks, including server reboots and responding to data center conditions.

Responsibilities

• Monitor and maintain the server environment for a Federal Government agency.
• Communicate with stakeholders to provide updates on system status and collaborate on issue resolution.
• Collaborate closely with Systems Administrators to troubleshoot server problems and document all changes, issues, and problems related to server maintenance.
• Perform server reboots, including physical servers, and utilize VMware vSphere client for virtual server reboots.
• Manually ping, test, and open problem outages for the resolution of server-related issues.
• Escalate complex issues to Enterprise Level 2 Operations Engineers for further investigation.
• Apply knowledge of standard and non-standard operating rules, procedures, and diagnostic techniques to resolve standard operating problems.
• Escort and monitor un-cleared workers on-site to maintain security protocols.
• Observe data center conditions and respond to situational issues, including setting up emergency cooling fans when necessary.
• Move data center equipment within the data center; assist with device and cable installation and removal.

Requirements

• A degree in IT or 1-3 years of experience supporting enterprise infrastructure, data centers, or similar help desk experience.
• Experience with the use of IT Service Management (ITSM) tools or ticketing systems, including ServiceNow.
• Knowledge of Microsoft 365 suite such as Outlook, SharePoint, Word, Excel.
• Ability to perform quality work within deadlines with or without direct supervision.
• Strong attention to detail.
• Professional interaction with other employees, customers, and suppliers.
• Effective teamwork skills to collaborate with colleagues on all assignments.
• Ability to work independently while recognizing the importance of communication and coordination with other employees and organizations.
• Strong willingness and ability to learn and adapt to new technologies, processes, and a constantly changing environment.
• Knowledge of VMware vSphere is a plus.

Nice-to-haves

• Knowledge of VMware vSphere is a plus.

Benefits

• Comprehensive medical and dental care
• Matching 401K
• Paid time off
• Flexible spending accounts
• Disability coverage
• Other benefits that help provide financial protection for you and your family.