Tier 1 Help Desk - Service Center Technician (Remote) Night Shift: Wednesday-Saturday , midnight - 10:30am

We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work." Overview: Service Center Technician Position is Remote (Work From Home) Night Shift: Wednesday-Saturday, midnight - 10:30am Please note that as of the posting date of this job announcement, Mercy is unable to offer immigration sponsorship or visa assistance for this position. We encourage all eligible candidates, including U.S. citizens, permanent residents, and those with existing work authorization, to apply. Fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment. Typical activities include: • Event Management • Service Request Fulfillment • Incident Management • Problem Management • Access Provisioning • Continual Service Improvement Qualifications: • Experience: minimum of one (1) year of experience in Level 1 end-user support role • Required Education: High School Diploma and technical vocational training or equivalent work experience • Other: Understanding of IT Service Management, Service Desk or call center experience in an inbound call environment, Outstanding communication skills, Strong troubleshooting skills, Ability to multitask between speaking with a customer and documenting a ticket, Fundamental understanding of end user computing in an enterprise environment (Windows 10, Active Directory, VPN, Citrix, etc.) We Offer Great Benefits: • Day-one comprehensive health, vision and dental coverage • PTO • Tuition reimbursement • Employer-matched retirement funds • Great benefits offered to eligible co-workers, including those working 32 hours or more per pay period! What Makes You a Good Match for Mercy? • Compassion and professionalism go hand-in-hand with us • Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision • We're collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment • If that sounds like a good fit for you, we encourage you to apply. EEO/AA/Minorities/Females/Disabled/Veterans