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Allegis Group - Coppell, TX
posted about 2 months ago
Full-time - Entry Level
Remote - Coppell, TX
10,001+ employees
Administrative and Support Services
About the position
The Service Desk Analyst role is focused on providing support to end users primarily through inbound contacts via phone, email, and chat. This position involves a variety of tasks, from simple password resets to mid-level troubleshooting, aimed at resolving issues for users located mainly in the USA. The role requires in-office presence two days a week in the DFW area, emphasizing teamwork and effective communication with users of varying technical skills.
Responsibilities
- Provide support to end users via phone calls, emails, and chats.
- Perform password resets and troubleshoot common issues.
- Triage and resolve mid-level technical issues.
- Support Work from Home end-users effectively.
- Collaborate with team members while working remotely.
Requirements
- 1-2 years of helpdesk or call center experience.
- 1-2 years of experience with help desk ticketing tools like Service Now.
- Experience supporting Work from Home end-users.
- Ability to troubleshoot common Windows-related issues.
- Working knowledge of Active Directory and Domain hierarchy.
- Familiarity with Microsoft Windows OS and Microsoft Office products (Word, Excel, Outlook, PowerPoint).
- Experience with remote meeting software (Microsoft Teams, Cisco WebEx, Zoom).
- Strong written and oral communication skills.
- Ability to learn and troubleshoot custom applications.
Nice-to-haves
- Great people skills with the ability to communicate with non-technical users.
- Sense of urgency in supporting end users.
Benefits
- Medical, dental & vision insurance
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth options
- Voluntary Life Insurance & AD&D for employee and dependents
- Short and long-term disability insurance
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Paid Time Off (PTO), Vacation or Sick Leave
