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Tier 1 Helpdesk
$43,680 - $54,080/Yr
Ledgent - Glendale, CA
posted about 2 months ago
Full-time - Entry Level
Glendale, CA
Administrative and Support Services
About the position
The Tier 1 Helpdesk Support Technician is responsible for providing technical support and assistance to end-users, ensuring the proper functioning of technological systems through routine maintenance and troubleshooting. This role requires strong customer service skills and the ability to work in a fast-paced environment while continuously learning and adapting to new technologies.
Responsibilities
- Assist the IT Manager in maintaining and supporting technological systems, ensuring proper functioning through routine testing and maintenance
- Troubleshoot and resolve system software, hardware, and network-related issues
- Escalate issues to the appropriate support team when necessary
- Assist in building, repairing, and maintaining computers and other hardware as needed
- Set up and configure workstations, printers, copiers, and antivirus software
- Provide technical support to end-users, responding to requests and resolving issues
- Support the relocation and installation of end-user hardware and VoIP phone systems
Requirements
- Strong troubleshooting skills for software and hardware issues
- A+ Certification
- Experience with Windows Domain Servers
- Proficient in desktop support and end-user assistance
- Some college education or technical certification preferred
- Experience with phone systems (VoIP)
- Ability to conduct routine tech support and system testing for ongoing maintenance
Nice-to-haves
- Some college education or technical certification preferred
Benefits
- Opportunity to work in a fast-paced environment
- Focus on continuous learning and delivering high-quality technical support
