Tier 1, IT Help Desk Support

Centre Technologies - Houston, TX

Full-time - Entry Level

Hybrid - Houston, TX

Professional, Scientific, and Technical Services

About the position

The Tier 1, IT Help Desk Support Technician at Centre Technologies is responsible for implementing and supporting various IT infrastructure technologies. This role emphasizes problem resolution, onboarding new clients, and managing hardware installations and removals. The technician will also document projects and tasks thoroughly while providing excellent customer service and support to clients.

Responsibilities

• Problem management and escalation of issues in a timely manner
• Prioritization of tasks and meeting of deadlines, excellent time management skills
• Excellent troubleshooting and assessment skills
• Excellent written/verbal communication skills
• Must be a team player with outstanding customer service skills
• Entry of time sheets, expense reports and documentation on or before deadline
• Keep up-to-date on market trends, theory and new ways of doing things; embrace change
• Assist with change-management activities
• Prepare and deliver complete and concise documentation for all projects
• Present progress reports to immediate supervisor and or Project Manager (if so assigned)
• Help turn business problems into technical solutions
• Manage deployment of equipment in compliance with established technology policies
• Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.

Requirements

• 2+ years experience in IT related study or field
• Basic knowledge and experience with Windows 7/8/10
• Experience with Microsoft Office suite
• Knowledge of Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
• Understanding of basic network concepts
• Understanding of application, desktop, and server virtualization
• Understanding of Desktop Deployment / Imaging
• Bachelor's Degree a plus

Nice-to-haves

• CompTIA A+ Certification a plus
• MDAA, MCSA
• Experience with Windows Server 2008/2012/2016
• Familiarity with Microsoft Office 365 Admin portal
• Understanding of File Permissions (NTFS & Sharing)

Benefits

• Hybrid Work Options
• Paid Time Off
• Paid Holidays
• Medical, Dental, Vision insurance
• 401(k) with employer match contributions
• Opportunities for professional growth