Tier 1, IT Help Desk Support

Centre Technologies - San Antonio, TX

Full-time - Entry Level

Hybrid - San Antonio, TX

Professional, Scientific, and Technical Services

About the position

The Tier 1, IT Help Desk Support Technician at Centre Technologies is responsible for implementing and supporting various IT infrastructure technologies. This role emphasizes matter resolution, onboarding new clients, and managing hardware installations and removals, while ensuring thorough documentation of projects and tasks. The position is designed for individuals looking to grow professionally in a collaborative environment.

Responsibilities

• Implement and support various IT infrastructure technologies.
• Resolve technical issues and provide support to clients.
• Onboard new clients and assist with their IT needs.
• Rack, cable, install, and remove hardware as required.
• Document projects and tasks in a verbose manner.
• Perform other duties as assigned.

Requirements

• 2+ years of experience in an IT-related field or study.
• Basic knowledge of Windows 7/8/10.
• Experience with Microsoft Office suite.
• Familiarity with Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services).
• Understanding of basic network concepts.
• Knowledge of application, desktop, and server virtualization.
• Experience with Desktop Deployment/Imaging.

Nice-to-haves

• Bachelor's Degree in a related field.
• CompTIA A+ Certification.
• MDAA, MCSA certifications.
• Experience with Windows Server 2008/2012/2016.
• Familiarity with Microsoft Office 365 Admin portal.
• Understanding of File Permissions (NTFS & Sharing).

Benefits

• Hybrid Work Options
• Paid Time Off
• Paid Holidays
• Medical, Dental, Vision insurance
• 401(k) with employer match contributions
• Opportunities for professional growth