Applied Innovation - Southfield, MI
posted 5 months ago
Applied Innovation is seeking a Tier 1 IT Support Technician to join the IT Service team within our Managed Network Service division. The primary focus of this position will be to provide excellent customer service for our Applied Innovation Technology clients. This position is in person Monday to Friday from 7 am to 4 pm, located at 24050 Northwestern Hwy Southfield, MI 48075. The successful candidate will be responsible for fielding first-line support requests via phone, email, and a ticketing system. This role requires effective listening to clients to identify the source of their issues and communicating in an upbeat, positive, and professional manner. The technician will research and implement solutions in accordance with our Ideal Ticket Procedure, route or escalate issues to the correct resources, and follow up with clients when appropriate. Keeping up-to-date on new software and hardware is essential, as is successfully managing time with management oversight. The position will require a basic knowledge of, and the ability to troubleshoot, current workstation operating systems for PC and Mac platforms, including Windows, Mac OS, and Linux. Familiarity with Microsoft Office (including Office 365), Active Directory administration, on-premise Exchange, web content filtering, anti-virus tools, DNS, DHCP, wired and wireless network connectivity, server administration, network storage devices, phones, and mobile devices is also necessary. The ideal candidate will have a minimum of a 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field. In lieu of education, candidates must possess one of the following certifications: A+ Certification, NET+ Certification, Microsoft Certified Professional (MCP), or another IT-related certification.