Tier 1 IT Support Specialist

$41,600 - $52,000/Yr

Motion Recruitment - Irving, TX

Full-time - Entry Level

Irving, TX

Administrative and Support Services

About the position

The Tier 1 IT Support Specialist position at a large financial company in Irving, Texas, is a contract-to-hire role focused on providing user support through both remote and deskside assistance. The specialist will work primarily with the Windows and Microsoft product lines, ensuring effective communication and excellent customer service with end users. This position requires a mix of technical skills and interpersonal abilities to support the company's IT needs.

Responsibilities

• Provide Tier 1 user support through deskside and remote assistance.
• Work with Windows and Microsoft product lines including Active Directory, Outlook, Exchange, and MS Teams.
• Provision equipment for users as needed.
• Communicate effectively with end users to ensure excellent customer service.

Requirements

• Previous Tier 1 user support experience, both deskside and remote.
• Experience with Windows and Microsoft product lines, specifically Active Directory, Outlook, Exchange, and MS Teams.
• Ability to provision equipment for users.
• Strong customer service skills and effective communication with end users.

Benefits

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan