Tier 1 Network Engineer

Insight Global - Durham, NC

Full-time - Entry Level

Durham, NC

Administrative and Support Services

About the position

The Tier 1 Network Engineer position at Insight Global involves supporting a 24x7x365 team responsible for managing customer mission-critical environments. The role focuses on quickly resolving incidents, monitoring alerts, and providing support to both internal and external customers during critical service-related issues. This entry-level position requires proficiency in troubleshooting methodologies and wireless network support, particularly with Cisco products and protocols.

Responsibilities

• Support either day or night shifts aligned to a 24x7x365 team.
• Quickly resolve incidents reported by clients and monitor alerts to preemptively address issues.
• Utilize entry-level troubleshooting methodologies to solve problems in complex networks.
• Provide support to internal and external customers during critical service-related issues.
• Understand customer expectations and manage or set proper expectations.
• Exercise critical thinking skills to solve problems quickly and effectively.

Requirements

• Sole US Citizenship with Active TS Clearance or Higher
• Must have IAT 2 level certification (Sec+, CCNA-Security, SySA+, GICSP, GSEC, CND, or SSCP)
• 1-2+ years route/switch experience
• 1-2+ years WLAN experience or comparable knowledge
• 1+ year Help/Service Desk and troubleshooting experience with network managing tools and ticketing platforms
• CompTIA Net or CCNA Certification
• Experience with a Network Management System such as Solarwinds, Zenoss, or Thousand Eyes
• Experience with a SIEM product such as Kibana or Splunk
• Wireless experience
• Previous experience working in a Network Operations Center