Tier 1 Service Desk Technician

Kforce - Coppell, TX

Part-time - Entry Level

Coppell, TX

Administrative and Support Services

About the position

The Tier 1 Service Desk Technician role is designed for a motivated and adaptable individual to provide front-line IT support to end-users while assisting internal teams with their technical needs. This part-time position offers an opportunity to gain valuable experience in a dynamic IT environment, focusing on both service desk and field technician responsibilities.

Responsibilities

• Respond to and resolve inbound IT support tickets (both technical and user issues)
• Provide remote troubleshooting and issue resolution for hardware, software, and networking problems
• Assist with account management tasks, such as password resets, user setup, and basic system troubleshooting
• Provide on-site support for networking tasks, including helping the networking team with switch installations, hardware replacements, and other infrastructure-related work
• Assist the infrastructure team with physical server installation, movement, and maintenance at the data center in Coppell
• Support the FITS team by meeting with outsourced vendors, providing guidance, and ensuring tasks are completed according to specifications
• Work closely with other internal teams (networking, infrastructure, FITS) to ensure smooth operations and timely issue resolution
• Serve as a backup technician to the primary team, stepping in to assist with minor technical tasks and follow-up as needed

Requirements

• Experience in a similar role or significant knowledge, experience, and abilities to successfully perform the responsibilities listed
• Relevant education and/or training is considered a plus

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) plan
• Life insurance
• Disability insurance
• Accidental Death and Dismemberment (ADD) insurance
• Paid time off for salaried personnel
• Paid sick leave for hourly employees on a Service Contract Act project