Volt - Denver, CO
posted 3 months ago
Volt Workforce Solutions is seeking a dedicated Tier Two IT Help Desk Technician to join our team in Denver, Colorado. In this role, you will be the first point of contact for our customers, providing essential help desk support by receiving, interpreting, and responding to trouble incidents through various communication channels. Your responsibilities will include logging all pertinent data related to trouble calls in our ticketing system, ensuring that every interaction is documented accurately. You will also be responsible for escalating unresolved issues to the next level of support, as well as tracking, routing, and redirecting problems to the appropriate resources. As a Tier Two IT Help Desk Technician, you will ensure proper recording, documentation, and closure of incidents, including all successful and unsuccessful decisions made and actions taken until final resolution. You will administer support and troubleshoot a variety of hardware and software issues, providing on-the-spot problem-solving for end users. This includes performing remote fixes at the desktop level, such as installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Additionally, you will conduct post-resolution follow-ups to help requests as needed and provide end-user assistance with “how to” inquiries. Other duties may be assigned as necessary. This is a full-time opportunity that requires a proactive approach to customer service and technical support, ensuring that our users receive the highest level of assistance and satisfaction.