Tier 2 IT Support Specialist- Richmond, VA

About the position

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. We are looking for an experienced IT Support Specialist to join our team. In this role, you will help improve the productivity of CoStar Group employees by being the single point of contact for information and problem resolution. This is accomplished by diagnosing and resolving problems with hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone, email, remote tools and hands-on support. Great customer service should be your motto by being a self-starter, problem solver, and excellent communicator. You can juggle multiple projects each urgent and competing for your time. This position is located in Richmond, VA and offers a schedule of 4 days on-site and 1 day remote.

Responsibilities

• Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems applications, hardware and software, installed and maintained by the company.
• Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools.
• Document problems and solutions in the Service Desk ticketing system.
• Inform management of potential problems and identifies problem trends.
• Create and maintain computer images.
• Install hardware and peripheral components such as monitors, keyboards, printers, hard drives etc.
• Install, configure, maintain and upgrade computer hardware and software.
• Provide videoconference administration and support.
• Any other duties and special projects as assigned.

Requirements

• Bachelor’s Degree required from an accredited, not for profit university or college.
• A track record of commitment to prior employers.
• 2+ years of experience in corporate IT or Service Desk role.
• Experience implementing TCP/IP at the workstation level.
• Experience supporting Windows 10 workstations, Macs, Active Directory, Microsoft Office Suite and Windows File Permissions.
• Ability to lift/move equipment up to 50 lbs.

Nice-to-haves

• O365 Administration experience.
• Experience supporting mobile devices such as iPads, iPhones, etc.

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug.
• Life, legal, and supplementary insurance.
• Virtual and in person mental health counseling services for individuals and family.
• Commuter and parking benefits.
• 401(K) retirement plan with matching contributions.
• Employee stock purchase plan.
• Paid time off.
• Tuition reimbursement.
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes.
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups.
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.