Inspired Technologies - Bunnell, FL
posted 4 months ago
Inspired Technologies is seeking a dedicated and customer-focused Tier 2 Technical Support Engineer to join our team in Bunnell, Florida. This full-time position is pivotal in providing front-line technical support to our diverse customer base. As a Technical Lead, you will be responsible for creating emotionally driven experiences and building strong relationships with clients and team members. Your role will involve troubleshooting server and network systems, providing remote support, and occasionally dispatching to clients for on-site assistance. You will act as a technical escalation point, mentoring support staff and managing ticketing systems to ensure the highest levels of client service and experience. In this role, you will interface with various enterprise server, cloud, and networking systems daily, supporting and maintaining client environments. You will be expected to document remediation steps in a detailed and professional manner, ensuring that all incidents and tickets are filled out according to company standards. Your responsibilities will also include participating in an after-hours and on-call rotation to address emergency client issues, performing complex repairs to software or peripheral equipment configurations, and providing minor training to users on hardware or software usage. As a Technical Lead, you will provide high-level oversight to ticket boards, aiding in the delivery of service level agreements (SLAs) and maintaining high service standards. You will be required to delegate tickets and tasks to team members as needed, ensuring efficient workflow and support delivery. This position is ideal for someone who is not only technically proficient but also possesses strong interpersonal skills and a keen ability to problem-solve, ensuring that our clients receive the best possible support and service.