Tier I Helpdesk Technician
Iron Bow Technologies•Herndon, VA
476d
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About The Position
The Tier I Helpdesk Technician role at Iron Bow Technologies involves providing technical support and customer service to users, particularly for a Federal Government client, the Department of Justice. The technician will be responsible for responding to user inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction. This position requires strong communication skills, empathy, and the ability to work under pressure while maintaining professionalism.
