Tanager - Annapolis Junction, MD
posted 3 months ago
Tanager, Inc. is seeking a dedicated Tier II IT Help Desk Technician to join our team in providing exceptional support to one of our Fortune 500 customers. This position is remote and operates during the overnight shift, specifically from Sunday through Thursday, with core hours from 9:30 PM to 7:30 AM. The ideal candidate must be flexible to adjust to day hours as project needs arise. The role requires a strong commitment to customer service, as you will be responsible for direct communication and support to remote sites across the United States during their transition to a new technical solution. As a Tier II IT Help Desk Technician, you will engage with team members and leadership throughout your shift, assisting in troubleshooting cutover issues and ensuring a smooth deployment process. Your responsibilities will include preparing for staging locations by configuring necessary files and tools, performing remote software installations, and testing and troubleshooting technical deployments. You will also coordinate with customer site personnel via phone to facilitate technical cutovers and collaborate with third-party vendors for additional support as needed. Documenting and providing updates on deployment progress for each site is a critical aspect of this role. To succeed in this position, you must possess excellent communication skills, a keen attention to detail, and a reliable work ethic. Your ability to work as a team player and stay engaged with your colleagues will be essential in delivering the highest level of service to our customers.