Tier II System Administrator

$75,067 - $97,750/Yr

General Dynamics - Liberty, NC

Full-time - Mid Level

Liberty, NC

Professional, Scientific, and Technical Services

About the position

Transform technology into opportunity as a Tier II System Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Tier II Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Tier II System Administrators joining our team to be a part of a cohesive service desk team that performs all aspects of customer service and maintenance of existing systems to ensure the command is always mission capable.

Responsibilities

• Responsible for the installation and troubleshooting of enterprise computers, mobile devices, and related IT equipment.
• Utilize a configuration baseline for mobile and desktop configurations to include patches, IAVA, operating systems, COTS, GOTS and in house applications.
• Utilize Microsoft System Center Configuration Manager (SCCM) and Active Directory to troubleshoot and deploy images.
• Utilize mobile device management software to monitor, manage, and secure user mobile devices.
• Build and deploy mobile solutions based on customer requirements.
• Performs intense troubleshooting and problem resolution for multiple locations and networks.
• Performs Level 1 and Level 2 functions related to POTS phone devices and Cisco call management devices.
• Works with other IT professionals as directed to coordinate efforts, troubleshooting peripheral and hardware issues, resolve cross-team issues, communicates, and track changes for classified, unclassified, and special communications networks.
• Modifies group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot.
• Resolves and tracks incidents using a ticketing system.
• Works with the CRM and SharePoint Developers to assist in resolving content management and permission related issues.

Requirements

• Bachelor's Degree or equivalent experience.
• DoD 8570 compliant for IAT Level II.
• 3+ years of related experience.
• MS Windows 7/10 Operating System.
• Microsoft Office 2010 or later.
• Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration and system operation.
• Experience with VPN technologies.
• Experience with virtualization technology (VMware) desired.
• Experience with Cisco Call Manager.
• Self-motivated and able to work independently and take initiative in identifying and addressing challenges.
• Effective communications and listening skills.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays